Return & Refund Policy

Last Updated: July 4, 2026

Authentia Health Inc. ("Authentia Health," "we," "us," or "our"), operating under the brand name Gratitude Health, wants you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, replacements, exchanges, and refunds may be requested for products purchased through getgratitudehealth.com.

1. 30-Day Money-Back Guarantee

We stand behind our products and want you to feel confident in your purchase. If you are not satisfied with your order for any reason, we offer a 30-Day Money-Back Guarantee on products purchased directly from getgratitudehealth.com.

To qualify for our Money-Back Guarantee:

• Your refund request must be submitted within 30 days of delivery.
• The product must have been purchased directly from getgratitudehealth.com.
• You must provide your order number or proof of purchase.
• Refund requests must be submitted through our Returns Portal or by contacting customer support.

Because our products are dietary supplements and consumable wellness products, products may be opened and used as part of our 30-Day Money-Back Guarantee program, subject to the return requirements below.

Return of Products Required. To receive a refund under the Money-Back Guarantee, customers must return all products from the order for which a refund is requested, including both opened/used and unopened/unused bottles, to the return address provided through our Returns Portal. Refunds will not be issued for products that are not returned.

Opened Product Limit. The Money-Back Guarantee applies to no more than one (1) opened unit per product SKU per order. All additional units of the same product must be returned unopened, unused, and in their original sealed condition to qualify for a refund. Empty or substantially consumed bottles beyond the permitted opened unit are not eligible for a refund.

We reserve the right to limit, deny, or refuse refunds where we reasonably believe a request is fraudulent, abusive, made in bad faith, involves excessive refund activity, or otherwise violates this Policy.

Nothing in this Policy limits any rights available under applicable consumer protection laws.

2. How to Start a Return or Refund Request

To request a return or refund, customers must initiate the request through our Returns Portal:

https://getgratitudehealth.com/a/506-returns-manager

You will need your order information to submit a request.

Once your request is submitted, we will review it and provide instructions regarding eligibility, return approval, refund processing, return shipping requirements, and any additional information required to process your request.

Products returned without first initiating a request through our Returns Portal may be refused and may not be eligible for a refund.

If you experience any issues accessing the Returns Portal, please contact: support@getgratitudehealth.com

3. Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order promptly upon delivery.

If you receive a damaged product, defective product, incorrect item, missing item, shipment that appears tampered with, or product that appears compromised during transit, please contact us within 7 days of delivery.

When submitting a claim, please include:

• Your order number;
• A description of the issue;
• Photographs of the product;
• Photographs of the shipping packaging; and
• Photographs of the shipping label where possible.

After review, we may provide a replacement, refund, store credit, or another appropriate resolution.

4. Return Shipping

Customers are responsible for all return shipping costs associated with approved returns.

We do not provide prepaid return shipping labels.

Customers are responsible for ensuring that returned products are properly packaged and shipped to the return address provided through our Returns Portal.

We recommend using a trackable shipping service and retaining proof of shipment, as we are not responsible for returns that are lost, delayed, damaged, or misdirected during transit.

Original shipping charges are non-refundable.

Any customs duties, taxes, brokerage fees, import charges, or other fees incurred in connection with a return shipment are the responsibility of the customer and may be deducted from any refund where permitted by law.

5. Eligibility Requirements

To help us process returns and refunds efficiently, we may request your order number, proof of purchase, product photographs, packaging photographs, product batch or lot information, or additional information reasonably necessary to verify the request.

Failure to provide requested information may delay or affect processing of your request.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Gift cards;
• Promotional or complimentary products;
• Final sale or clearance items clearly identified as non-refundable;
• Personalized or custom products;
• Products damaged through misuse, abuse, neglect, improper storage, or unauthorized modification; and
• Requests submitted outside the applicable return period.

One (1) opened product per SKU per order may qualify for a refund under our 30-Day Money-Back Guarantee. Any additional units of the same product must be returned unopened, unused, and in their original sealed condition. Empty or substantially consumed bottles beyond the permitted opened unit are not eligible for a refund.

For safety and quality assurance reasons, we reserve the right to request photographs, product information, batch information, or additional details before approving a refund or replacement request.

7. Subscription Orders

Customers enrolled in subscription programs may modify, pause, skip, or cancel future subscription shipments through their customer account or subscription management tools before the next billing date.

Subscription cancellations apply to future orders only and do not automatically create refunds for orders that have already been processed, billed, shipped, or delivered.

Refund requests relating to subscription purchases remain subject to this Return & Refund Policy, including the product return requirements described in Section 1.

We are not responsible for subscription charges incurred before a cancellation request is submitted and successfully processed.

8. Exchanges

We do not generally process direct product exchanges.

If you would like a different product, the fastest option is typically to submit a return request for the eligible product and place a new order for the desired product.

We reserve the right to offer exchanges at our discretion.

9. European Union Customers

If products are shipped to a customer located in the European Union, you may have a statutory right to withdraw from the purchase within 14 days of receiving the goods without providing a reason.

However, certain exemptions may apply to sealed health, hygiene, dietary supplement, or consumable products that have been opened after delivery, as permitted under applicable law.

To exercise applicable withdrawal rights, please initiate your request through our Returns Portal or contact us at support@getgratitudehealth.com.

10. Refund Processing

Once we receive and review an approved refund or return request, including receipt of any required returned products, we will notify you whether your refund has been approved.

If approved, refunds will generally be issued to the original payment method used for the purchase.

Please allow up to 10 business days for processing by our team and additional time for your bank, payment provider, or credit card issuer to process and post the refund.

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@getgratitudehealth.com.

11. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Submitting a chargeback for a transaction that may be resolved through our customer support process can delay resolution and may require additional documentation from both parties.

We reserve the right to contest chargebacks that we believe are inaccurate, fraudulent, abusive, or inconsistent with this Policy.

12. Fraud Prevention

To protect customers and prevent abuse, we reserve the right to deny return requests, refunds, replacements, credits, or promotional guarantees where we reasonably believe that fraud has occurred, return abuse has occurred, products have been intentionally damaged, multiple refund requests indicate misuse of our policies, false or misleading information has been provided, returned packages do not contain the required products, returned packages contain empty containers beyond the permitted opened unit, returned packages contain products different from those originally shipped, or the request otherwise violates this Policy.

Nothing in this section limits rights available under applicable consumer protection laws.

13. Contact Us

If you have questions regarding this Return & Refund Policy, please contact:

Authentia Health Inc. d/b/a Gratitude Health
Email: support@getgratitudehealth.com

Returns Portal:
https://getgratitudehealth.com/a/506-returns-manager

Return Address:
PO Box 3000-1638
Lutz, FL 33548
United States

Returns processing instructions and any applicable return shipping details will be provided through the Returns Portal after an eligible return or refund request has been submitted and approved.